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interaction in class

Support

  • How can I use Nimagna?
    Check out the getting started guide at https://www.nimagna.com/getting-started. In short: After installing Nimagna, select the “Nimagna Camera” in your favorite video platform, e.g. Teams, Zoom, Google Meet, etc. Start Nimagna and add your content, e.g. a PowerPoint or Keynote presentation, images, videos, etc. Ensure that you're captured well by your camera, i.e. you're filling the entire frame of your camera. Now, the stage is yours and you can start presenting. You can also use Nimagna with multiple cameras. Nimagna supports USB and wireless webcams, or your mobile device as camera inputs, if those are available on your computer.
  • Does Nimagna work with Teams, Zoom, Google Meet, Skype, ...?
    You can use Nimagna with Microsoft Teams, Zoom, Google Meet, Skype, Google Hangouts, Hopin, Twitch, and most other video apps or streaming software. Select the "Nimagna Camera" as your camera device in the device settings of the video app or streaming software: How to enable "Nimagna Camera" in Microsoft Teams How to enable "Nimagna Camera" in Zoom How to enable "Nimagna Camera" in Google Meet
  • Is Nimagna free?
    Nimagna is free during Beta with unlimited multi-camera usage. An unintrusive watermark is placed in the upper right corner of the output video. We’re launching paid plans later this year with the ability to remove the watermark and unlock additional features.
  • What devices does Nimagna work on?
    The Nimagna app currently runs on both Windows and Mac: Windows: Nimagna works on Windows 10 or Windows 11, 64-bit systems with Intel® Core™ i5 processor, 8 GB RAM and Intel® Iris® Plus or Xe graphics. For optimal experience we recommend an Intel® Core™ i7 processor, 16 GB RAM and NVIDIA® GeForce® GTX 1050 or better graphics. Mac: For Nimagna for Mac, you must have macOS 12.0 or later. You can choose from macOS Intel or macOS Apple Silicon installation of the Nimagna app. For macOS Intel, you must have at least an Intel® Core™ i7 processor, 16 GB RAM, and either an Intel® Iris® Plus or AMD Radeon™ PRO graphics card. We recommend macOS Apple Silicon for optimal experience and support all M1 and M2 chips.
  • How do I know which Mac installation I need?
    To check your system type and find out which installation to use (Apple Silicon or Intel): Open the Apple Menu (top left). Select About This Mac. In the Overview tab look for Processor or Chip and check if it says something with Intel or Apple, e.g. 2.7 GHz Quad-Core Intel Core i7, or Apple M2.
  • Why do I have to give the Nimagna App so many permissions on Mac?
    The Nimagna App is a very sophisticated video production software that requires access files, devices and applications of your Mac. Apple takes good care of privacy and security and, thus, new apps require consent of the user to access those resources. The first time you use the Nimagna App you must allow MacOS to open the downloaded app and the app to make changes to your system to install the Nimagna Camera. macOS will then automatically request the following permissions for the Nimagna App the first time they are needed. Camera: To access the cameras. Files and Folders: To access user-level files on your disk, essential for importing content, and store temporary files. Automation: To run Apple Script and System Events to control your Mac, other applications and convert content. You can always review options that you've given or declined in the past by going to: System Settings > Privacy & Security.
  • Why does Norton firewall show warnings upon first use of Nimagna?
    For Windows users that have Norton 360 installed as an anti-virus and firewall protection solution, there might be warnings that show up on first use of Nimagna, because Nimagna communicates with various servers and is still quite an unknown program such that Norton considers it a risk: 👉 To use Nimagna, please select "More Options" and then "Always allow". Note: Such a warning shows up for MainApplication.exe and NimagnaService.exe, potentially multiple times. If you missed the above dialog, follow these steps to allow Nimagna in Norton 360: 1. Open Norton 360 and select "Settings" 2. In settings, select "Firewall" 3. In firewall settings, first select "Program Control", then select "Add" 4. Select "Program Files\Nimagna\Nimagna App\MainApplication.exe" 5. Under "Options", select "Allow always", confirm with "OK" 6. Repeat steps 4 and 5 with "Program Files\Nimagna\Nimagna App\NimagnaService.exe" After defining both firewall rules, the firewall's "Program Control" settings should show entries for both Nimagna App and Nimagna Service:
  • How do you integrate audio?
    Audio is not transferred by the Nimagna Camera. You can select any of your audio sources separately in your video app or streaming software. For good audio quality, especially if you’re distancing yourself from your computer, we recommend using a conferencing speakerphone such as a Jabra Speak 510, or a wireless microphone like the RØDE Wireless GO.
  • How can I use a presentation remote to advance my slides?
    You can use your presentation remote control as you would for a normal presentation. The Nimagna app will react to both Page-Down/Right-arrow key for next slide and Page-Up/Left-arrow key for previous slide. For a complete hands-free experience, Nimagna also supports gesture control without any presentation remote or clicker. If your presentation remote supports configuration, you can configure it to call up save shots: “1” for focusing on the content, “2” for focusing on the presenter and “3” for focusing on both content and presenter. “0” will toggle pausing and restarting the automatic director.
  • How can I enable Nimagna Camera in Microsoft Teams?
    Open Settings Navigate to Devices Scroll down to the Camera section Select "Nimagna Camera" from the drop down list
  • How can I enable Nimagna Camera in Zoom?
    Click the ^ icon on the "Start Video" button and select Video Settings Select the Video section Select the "Nimagna Camera" from the drop down list Enable "Original ratio" and "HD"
  • How do I enable Nimagna Camera in Google Meet?
    Click on the button with the three dots Select Settings Select the Video section Select "Nimagna Camera" in the Camera drop down list
  • How many cameras do I need?
    You can currently use Nimagna with one or two cameras. Support for more cameras will be added in the future. While one camera is sufficient to start with, you can achieve more impressive and dynamic results with two cameras.
  • What cameras are recommended for Nimagna?
    We recommend using an external webcam to have more freedom with camera placement and get higher quality video. Any external camera works with Nimagna, but depending on your space and setup, think about using a 78° or even 90° field-of-view camera. With limited space in your office, a 90° field-of-view camera is required, such as a Logitech Brio 4K, Dell UltraSharp WB7022, or a Razer Kiyo Pro.
  • Can I use my internal laptop webcam?
    In general, a laptop camera is sufficient to get started. Be aware that some laptop cameras have a limited resolution, lower light sensitivity or limited focal lengths which can affect the quality of the Nimagna experience. When using a laptop camera, please ensure that the camera is at or above eye level, e.g. by placing the laptop on a stand. For best results, we recommend to use an external USB webcam that supports at least HD resolution. This allows you to place the camera at a good position to capture you both sitting and standing.
  • How do I connect a second webcam?
    Connect a second webcam as indicated by the product's installation manual, most probably using a USB cable. You can also use your mobile phone or tablet as a secondary camera. In Nimagna, use the camera configuration to select both your first and second camera and select the respective locations (left, front, right) for each. Now, Nimagna's AI-driven director will automatically select the camera you're looking at. Note: We recommend to have an angle of about 30-45 degrees between the cameras from the point you're presenting. A highly recommended starting point is one camera in front of you capturing your full body while standing, and a second camera on the left or right that is capturing your upper body from a closer distance. To fix your second camera, use a sturdy tripod or table stand, with a mobile/tablet holder. When setting up the second camera at some distance from your computer, a USB extension cable might be required. We recommend to use a USB 3.0 extension cable.
  • Can I use my mobile phone as a second camera for Nimagna?
    Windows: To connect your mobile phone or tablet camera, you'll need to install an app that lets you stream the mobile camera's video feed to your computer. Depending on the mobile app, you can connect over a fast Wi-Fi connection or via USB. Nimagna doesn’t provide an own mobile app (yet) but works with almost all apps on the market, for example with NDI HX camera app, Camo, Sienna NDICam or DroidCam. As these are third-party apps, please check out their functions before making a purchase. Mac: To connect your iPhone, read here. For other mobile phones, follow the instructions above.
  • How can I use my iPhone as a camera for Nimagna for Mac?
    On Mac, you can use the Continuity Camera that automatically connects your iPhone to your Mac. All iPhone models introduced after 2018 are supported running iOS 16 or later. Mac's need to run macOS Venture or later. Here's how you need to set it up: Make sure that your iPhone trusts your Mac. Connect your iPhone to your computer, select Trust when prompted and punch in your passcode. Make sure that you are logged into the same Apple ID on both your iPhone and Mac using two-factor authentication. Mount your iPhone to a small tripod or stand and point your rear camera to you in landscape orientation. Continuity Camera needs to be enabled on your iPhone under Settings > General > AirPlay & Handoff. Both iPhone and Mac need to have Wi-Fi and Bluetooth turned on. When Continuity Camera is on and your iPhone is near, the Nimagna App automatically detects your iPhone camera and allows you to select it either as a camera for the show or a content camera. Further information can be found here.
  • What is the recommended way to use two cameras in my office or at home?
    We recommend a presentation stage with a first camera capturing your full-body pose from the front and a second camera that focuses on your upper body or face from a 30° to 45° angle on the left or right. Mount your first webcam for a frontal view of your entire body such that it is approximately on eye level or slightly below, e.g. on top of an external screen in front of you. To get fully captured, you have to stand about 3 meters (10 feet) away from your camera to become fully visible. Configure this camera as frontal camera. Using a sturdy tripod or a table stand with a mobile/tablet holder, set up your second camera around 1 meter (3-4 feet) away from your standing position on the left or right. As with the first camera, ensure that the second camera is approximately on eye level. Ensure that both cameras are activated within the Nimagna camera setup and that the location (left, front, right) is set up correctly. Now, Nimagna's AI driven director will automatically select the camera you're facing at while presenting. For good storytelling, you can turn away from the front camera when getting to important pieces of information during your pitch. In such situations, look at the second camera to make a close-up appearance in the Nimagna feed. To keep your position, a small marker on the floor helps to remember your primary presenting position.
  • How can I tell the Nimagna app where my cameras are placed?
    Within Nimagna's camera setup, you can select the location of each activated camera, e.g. left, front, or right. Note that the Nimagna app automatically puts you on the virtual stage in the best way, irrespective of whether you are sitting in front of your computer (and the camera just sees your face or upper body) or standing up and freely moving around (and the camera sees your entire body). Note that, as soon as you leave your camera's frame, Nimagna can't keep track of your movements anymore. For best results, make sure that you are occupying most of the camera frame in the camera configuration preview to be appropriately scaled within Nimagna and that neither feet nor your head gets cut off.
  • How do I mount my webcam or mobile device?
    In general, make sure your cameras are at or above eye level. Mounting one external webcam on top of your external monitor works perfectly. For convenient setup of a second webcam or mobile device, use a tripod, mini tripod, or a table rigging system, e.g. Elgato multi-mount system. You can get sturdy tripods with mobile or tablet holders for under $50.
  • How far do I need to stand/sit away from my computer?
    The distance highly depends on your camera. We recommend sitting positions that show your gestures, i.e. a hip-shot. To perform a full-body stage-like show you’ll need to have a distance from your camera of 3 meters (10 feet) with a 90° field-of-view camera, or 4 meters (13 feet) with a 78° field-of-view camera.
  • How do I make sure that I’m properly framed in my camera?
    Make sure that you are occupying most of the frame in the camera configuration preview to be appropriately scaled within Nimagna and that neither feet nor your head gets cut off. During the show, you can of course move your head, upper body or move around in your room.
  • Why can’t I see the Nimagna Camera as an option in my video platform?
    Troubleshooting After installing Nimagna, you need to restart all video and streaming apps before the Nimagna Camera appears as a video source option. If this still doesn’t work, restart your computer. macOS only macOS 13 and newer versions: The Nimagna Camera requires specific permissions to be installed correctly. Check the "Security and Permissions" dialog. macOS 12 and older versions: The Nimagna Camera is known to be limited by the operating system. For browser based applications, please use Google Chrome. Certain applications might not support the Nimagna Camera on macOS 12 and older versions.
  • Why is my Nimagna video mirrored in Zoom, Teams, or other video tools?
    Some video meeting platforms show a mirrored self-view by default. But don’t worry, your audience will see the video in the correct orientation. Video mirroring can be turned off in Zoom, Teams, Meet etc. so that your preview matches what the audience is seeing. Within the Nimagna app the output video preview can be mirrored, too, but this does not have an effect on what your audience sees.
  • Why am I looking blurry or dark within the Nimagna app?
    Make sure that you have enough light and that your face is evenly illuminated without unwanted shadows. You will get the best output if you have a bright light source or natural light behind the camera. A ceiling light might cast shadows under your eyes and your face. Make sure that you position yourself slightly in front of the ceiling light. If you want to buy special lights for video creation, have a look at video podcast lights, such as ring or area lights.
  • Why is there some flickering around me?
    Nimagna uses advanced AI technology to separate you from your background. This means that you can use it pretty much from anywhere. However, if you experience some flickering around you or a halo around your head, you might have to remove very colorful things in the background of your camera image or have better lighting in your room.
  • Why is my audio quality poor?
    If you sit close to your computer, the microphone from your laptop or webcam should be sufficient. Use a dedicated USB microphone to get even better quality while seated. To get better audio quality while you are standing up and thus are further away from the computer, you might want to use a conferencing speakerphone, such as the Speak 510, or a wireless Lavalier microphone, such as the RØDE Lavalier GO together with the RØDE Wireless GO.
  • How do I remove the Nimagna watermark from my video?
    In the free version you can’t remove the watermark. Upgrade to a paid plan to remove the Nimagna watermark or replace it with your own.
  • Why is my head or are my feet cutoff in the Nimagna show?
    Make sure that you are appropriately framed in your camera. Restart the camera configuration and observe the silhouettes in the camera images. You should be within the grey outline to not cutoff your head or legs during video creation.
  • Why do I look very small or very large in the scene within the Nimagna app?
    Make sure that you are appropriately framed in your camera. Restart the camera configuration and observe the silhouettes in the camera images. You should fill out most of the camera frame to be appropriately scaled in the Nimagna show.
  • How can I disable a camera that I previously configured for Nimagna?
    Simply clicking in the camera preview will toggle the camera, or toggle the button in the camera list. If it’s red or you can't hit the OK button, you need to choose the location first in the lower right.
  • Somehow I look distorted and not nicely fitting within the Nimagna app. What is wrong?
    This typically has to do with how your cameras are placed and setup. If you are working with your laptop camera, make sure that your laptop is placed on some books or a small rack to raise the camera to the right height. The camera needs to be at or above eye level. This is also important if you are using an external webcam.
  • How can I enable high quality video in Zoom?
    This is a feature only available to pro/paid/enterprise Zoom users. Please adapt your Zoom account settings in both the following settings: Personal > Settings > In Meeting (Advanced) : enable "Group HD video" Admin > Account Settings > In Meeting (Advanced) : enable "Group HD video"
  • Is Nimagna the right solution for me?
    Nimagna is great for you if you are an aspiring individual or business that wants to bring your online video communication to the next level. Nimagna can help you deliver awesome online presentations, engaging webinars, memorable training sessions and captivating team meetings. This all without additional equipment and integrated with your favourite video meeting or streaming platform. It runs on your laptop or desktop, on Windows and soon on Mac. Try out our free fully-functional version by clicking on the "Try for Free" button on the top right.
  • Can you give more details on how Nimagna can help me?
    Nimagna helps you and your business to better connect with customers, partners and their teams seamlessly across geographies. Nimagna turns online meetings and events into stunning, professionally-staged shows. Captivate your audiences in video conferences, online presentations, team meetings, webinars or in asynchronous video communication. Supercharge your video communication by Nimagna's AI-powered multi-cam video production: - Built for everyone - Simple and fast setup - Hands-free operation
  • Where can I download the Nimagna app?
    Feel free to download the Nimagna app from https://www.nimagna.com/download. Right now, the Nimagna app is available for Windows. We're working hard to release the Mac version as soon as possible. Sign up to our newsletter to stay informed about the Mac release.
  • Will I need the Nimagna app if I already have Teams or Zoom?
    Nimagna elevates your online and video presence in pitch meetings, virtual events, webinars, trainings, or townhalls. Nimagna can be easily used within all major video meeting, virtual events and streaming platforms, such as Zoom, Teams, or Google Meet. The Nimagna app thereby replaces your webcam in the platforms and shows your audiences the elevated video experience.
  • What does Nimagna do?
    Nimagna transforms dull video into unforgettable visual experiences, instantly and effortlessly. Nimagna is a hands-free multi-camera video creation software, only requiring a standard webcam and no special setup. Use Nimagna to easily create inspiring and engaging video. Use our virtual stage to share content and deliver video messages as powerful as with in-person meetings. And it works with Zoom, Teams, Google Meet, etc.

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Disclaimer

Reference herein (including links) to any specific commercial product or service are provided as a convenience and for informational purposes only, and do not constitute or imply its endorsement or recommendation by Nimagna. Nimagna doesn’t take responsibility for any inaccuracy in any information and doesn’t warrant that they are properly functioning with the Nimagna app.

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